Your refund will be processed based on the method of payment at the time of registration:
- If original payment made by Cash or Cheque, refund by Cheque / Debit
- If original payment made by Debit Card, refund by Debit Card or Cheque
- If original payment made by VISA, MasterCard or AMEX, refund back to same Credit Card
General Programs & Aquatic Lessons:
Withdrawal requests must be made in writing on the Withdrawal/Transfer Request Form 48 hours prior to the 2nd scheduled class, or a refund will not be issued, with the following exceptions:
- Summer Camps: A request for refund must be received before the camp begins. Note: the Administrative Fee is not applied to withdrawals from Before/After Care.
- Summer Aquatics: A request for a refund can be made after the first class on the first day only.
- Medical Refunds: A refund for medical reasons will be issued by a doctor's note or prescription receipt only and will be issued as of the date we receive the note/receipt. No administration fee will be applied.
- Refunds are calculated based on the date the Withdrawal/Transfer Request Form is received and subject to a $12 + HST Administrative Fee per person, per program (max. $24 per family per transaction)
- If Recreation & Culture cancels a program, including programs that fail to meet minimum enrollment, you will be notified just prior to the course start date. At this time you have the option to switch to another program or receive a full refund or account credit.
- Classes are subject to cancellation due to holidays, facility availability, etc. Where possible, cancellations are noted in the guide and on the program confirmation/receipt. Every attempt is made to re-schedule cancelled classes.
NOTE: First Aid programs, Aquatic Leadership, Private, Low-Ratio and Adapted Lessons: Refund requests must be made in writing no later than 24 hours prior to the start of the first class. A refund will not be issued once the class starts. A $12 + HST Administrative Fee per person, per program applies.
Activity Transfers:
- Transfers will be accommodated based on availability and are subject to a $12 + HST Administrative Fee per person, per program (max. $24 per family per transaction)
- General program and aquatic transfers can occur at any time. Transfers into level-based activities such as karate, arts and yoga will be granted before the third scheduled class.
