Due to poor air quality conditions, Recreation & Culture programming has been modified for July 15, 2026.
For more information about Air Quality Warnings and ways to mitigate health risks from poor air quality, please visit durham.ca/airquality
An individual has the right to access information under the custody and control of an institution, including one’s own personal information.
The Town also ensures the protection of personal privacy in its day-to-day operations.
To access information or corporate records about a specific subject, or to request correction to your own personal information, you may submit a Freedom of Information request online or in-person at Town Hall.
General information about the Town’s services is available by contacting the department.
There is a mandatory $5.00 application fee that must be paid before the request process is started.
Pursuant to Section 45 of MFIPPA, there are additional fees that may be applicable to the request. The fees include:
| Fee | Description | Rate |
|---|---|---|
| Application Fee | Mandatory fee which must accompany each request | $5.00 |
| Search Time | Time needed to search and gather records for the request | $7.50 for each 15 minutes |
| Records Preparation | Where information must be severed from records prior to release | $7.50 for each 15 minutes |
| Computer Programming | Where a program is required to retrieve information from a machine readable database | $15.00 for each 15 minutes |
| Copy Fees | Per page for photocopies or computer printouts | $0.20 per page |
| Copy Fees - Drawings | Per page for copies of drawings (larger than 11”x17”) | $6.00 per page |
| CD, DVD, USB drive, or other transferable storage media | Where records are requested in a digital format | $10.00 each |
| Scanning documents into electronic format | Cost for scanning documents to convert to electronic format (average 1,200 pages per hour). | $30.00 per hour |
| Invoiced fees | Costs for locating, retrieving, copying and processing records invoiced to the Town by an external party | As Invoiced |
Search time and records preparation fees do not apply to requests for your own personal information. Where a fee estimate for a request is over $100.00, the requester may be required to pay a deposit equal to 50% of the estimate before any further steps are taken to respond to the request.
You will receive an Access Decision letter within 30 calendar days of the Town receiving both the FOI request form and mandatory application fees. The letter will outline any records responsive to your request, the Town’s access decision for each record in accordance with MFIPPA, and any additional required fees if applicable.
You may appeal any access decision made by the Town to the Information and Privacy Commissioner of Ontario. Appeals must be submitted within 30 days of the decision being issued by the Town. To appeal an access decision, please consult the Information and Privacy Commissioner of Ontario or refer to the information provided in your access decision letter.
The privacy principles outlined in Part II of MFIPPA reflects internationally accepted fair information practices, and are based on two beliefs:
These privacy rules apply to all personal information in the custody or control of institutions regardless of whether an access request has been made, with the exception of public records and certain labour relations records.
Personal information is collected and used by the Town for specific purposes that are identified when your information is collected, and will not be used or disclosed for other purposes unless permitted by MFIPPA.
If you believe your personal information has been misused or unlawfully disclosed, please contact the Town’s Records and FOI Coordinator at privacy@ajax.ca.
Personal information is defined in MFIPPA as recorded information about an identifiable individual, including:
Each institution is required to make available a listing of the Personal Information Banks (PIBs) in its custody and control in order to assist members of the public in exercising their privacy rights. A Personal Information Bank is defined in the Act as “a listing of personal information that is organized and capable of being retrieved using an individual’s name or an identifying number or particular assigned to an individual”. Each Personal Information Bank lists:
For further information concerning the Town’s PIBs please contact the Records and FOI Coordinator at privacy@ajax.ca.
The Town’s website may contain personal information collected and maintained for the purpose of creating records that are available to the general public (e.g. Committee/Council material and minutes of public meetings). This information is lawfully collected and reproduced in accordance with provincial legislation. On occasion, it may be appropriate to redact personal information from public records that are posted on the Town’s website. The Redaction of Personal Information from Public Records Policy explains the process to request redactions of personal information included in public records posted on the Town’s website.
If you would like to have your personal information redacted from public records posted on the Town’s website, you may complete and submit a Request for Redaction of Personal Information Form. Please note that requests submitted may not be approved – refer to the policy for approval criteria.
In some instances, a requester may feel that there was an error or omission concerning personal information on file about themself. To request a correction or omission to the personal information, you must complete a Freedom of Information Request form.
The use of a Video Surveillance Cameras, or Closed Circuit Television system, is undertaken in accordance with the Town of Ajax Guidelines for the Video Surveillance Systems Policy. Personal information is collected for security purposes in and around facilities that are operated by the Town of Ajax to ensure the safety and security of users and visitors. Video surveillance cameras are continuously recording but only periodically monitored by Authorized Personnel.
Further information concerning the use of video surveillance cameras is available by contacting the Records and FOI Coordinator at privacy@ajax.ca.
The Town releases many types of information outside of the formal Freedom of Information process as part of our Routine Disclosure and Active Dissemination program.
This includes information published on the Town’s website, and information that can be requested directly from a department. Depending on the information requested, the Town may change a fee as identified in the Fees and Charges By-Law.
Examples of information released through Routine Disclosure and Active Dissemination include:
To request this type of information, please contact the department directly.